In critical environments, the ability to respond at the moment of failure matters more than how often someone turns up for a scheduled inspection. Our contracts are structured accordingly.
Each level balances preventative care against response capability. Both are delivered by Critical Environment Technicians and documented through ProReports™.
Preventative maintenance and scheduled servicing for critical power assets.
Best for: sites with existing response capability or lower criticality, seeking professional maintenance and documentation.
Full lifecycle support with SLA-backed response and MTTR commitments.
Best for: mission-critical sites requiring guaranteed response, uptime protection and proactive lifecycle management.
SLA defines our commitment to arrive on site within a specified timeframe following a service request or alarm.
MTTR measures the average time to restore a system to operational status following a failure.
Both are tracked, reported and reviewed. If we are not meeting them, you will see it in the reporting before you have to ask.
On monitored sites, a large share of battery faults are identified and scheduled before they become a callout. Comprehensive cover on a monitored estate is materially different to the same cover on a blind one.
Every contract is delivered by technicians trained and experienced in working inside live, operational environments, where the wrong move has consequences beyond the job.
Risk-managed intervention on energised systems, with controlled changeover procedures.
Diagnosis and resolution under pressure, with vendor-aligned escalation when OEM support is the fastest path.
Professional reporting on every attendance, held against the asset register.
| Capacity | Options | Detail |
|---|---|---|
| 0–10 kVA | Full contract options | Basic and Comprehensive, self-delivered |
| 11–40 kVA | Selected contract options | Vendor-supported models only, subject to manufacturer approval |
| 41–1000 kVA | Project-based support | Vendor-aligned delivery |
| Battery systems, all ranges | Full lifecycle | Testing, monitoring, replacement and recycling at any capacity |
All service contracts can be delivered under partner branding, so you can offer structured maintenance and support to your customers without building internal delivery capability.
We provide the execution, documentation and response capability behind your offering.
Tell us the sites, the systems and the response you need to promise your customers.
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